FAQ
How much does a FRXSH cost and what parts do I get with it as standard?
A FRXSH costs €4995 (excluding VAT). In the box, in addition to the appliance, there are 1 standard grey ice knife, 1 protection cup in which you put the stainless steel cup, 2 stainless steel cups with lids, a splash cover on which you put the knife, a green cleaning ring, a blue cleaning ring, a blue cleaning tube, a comprehensive manual in several languages (German, English, Spanish, French and Italian), a warranty certificate, an EU declaration of conformity.
What are the dimensions of a FRXSH?
A FRXSH has the following dimensions: H 47.66 x W 18.24 x L 31.12 cm. Its weight without accessories comes to 14.25 kg. More technical information can also be found in the leaflet.
Where is the FRXSH produced?
The FRXSH is a Swiss aircraft.
How much warranty is there on a FRXSH?
The manufacturer provides a 2-year manufacturer's warranty starting the day of purchase (invoice date). In certain cases, the guarantee does not apply. More info can be found on the warranty certificate.
Are there any promotions at the FRXSH?
Please contact our commercial team for that.
Can I follow a demo?
Yes, demos are provided at our headquarters or through your representative.
If I buy a FRXSH, will Cnudde NV take over my old emulsion centrifuge?
To do so, please contact Cnudde NV.
I already have stainless steel cups. Can I use these on the FRXSH?
These can also be used on the FRXSH.
I already have synthetic cups. Can I use these on the FRXSH?
We do not recommend doing this.
What if my FRXSH breaks down? Does Cnudde NV have its own repair service?
Cnudde NV has its own repair service. You can contact us here or by mail at service@cnudde.com, by phone at +32/56/358415.
When is maintenance required on my FRXSH?
The FRXSH was designed for professional kitchens. To enjoy your FRXSH for years to come, it is recommended to have maintenance done annually or every 20,000 servings (see settings of the appliance).
What is the cost of servicing my FRXSH?
Costs vary from one appliance to another, depending on which parts need replacing. In any case, every customer who hands in their appliance for maintenance receives a clear cost estimate in advance.
Will I get a replacement device if my FRXSH breaks down or needs servicing?
You will receive a replacement device free of charge for 1 week. This is normally the period during which Cnudde NV can check your appliance.
Are there transport costs associated with a repair/maintenance?
If Cnudde NV needs to collect your appliance with its own driver, there will be a 75€ transport fee unless the collection can be accompanied by the delivery of an order.
Does Cnudde still do repairs on other devices?
Please fill in this form to do so.